New Delhi [India], August 18: Globally trained specialists Dr. Farhath Sayed, a Microscopic Endodontist, and Dr. Husain Harianawala, a Prosthodontist and ITI Implant Scholar, are transforming the dental experience in Mumbai. Their clinic, The Dental Bond, combines two complementary specialties: saving teeth and replacing those beyond repair all under one roof.
Before diving into the conversation, it’s important to understand the core philosophy behind The Dental Bond. Dr. Husain and his partner Dr. Farhath are not just co-founders of the clinic, they are its heart and soul. United by a shared vision to bring transparency, comfort and compassion to dental care, they’ve built more than just a clinic. What truly sets The Dental Bond apart is its predominantly female clinical team, a rare and refreshing dynamic in the healthcare space. From prosthodontists and endodontists to patient care managers and coordinators, women don’t just occupy roles; they lead.
In the following conversation, Dr. Farhath and Dr. Husain share how these values have shaped their practice and positively impacted their patients’ lives.
Q1. You two specialize in very different branches of dentistry. How did that shape The Dental Bond?
Dr Farhath:
“My passion lies in preserving natural teeth through microscopic, minimally invasive endodontics.”
Dr Husain:
“And I focus on restoring function and aesthetics when teeth can’t be saved whether that’s through crowns, bridges, or implants.”
Together:
“Our complementary expertise means we cover the entire ‘save-or-replace’ spectrum under one roof. With this multi-specialist approach, patients avoid the hassle of multiple referrals or conflicting opinions, and instead receive a clear, cohesive treatment plan tailored just for them.”
Q2. Your clinic is 75% women on the clinical floor and 100% women in management. Was that intentional?
Dr Farhath: It became intentional very quickly. We noticed female clinicians often communicate with more empathy and patience qualities that dramatically lower dental anxiety, especially for children, seniors and first-time visitors. That empathy now defines our culture. Lucky for me, my co-founder and husband, Dr. Husain agreed as well.
Q3. How does a female-led team change the patient experience day to day?
Dr Husain: It’s often the little details that make the biggest difference. We ensure longer consultation slots so patients never feel rushed, we remember and acknowledge their life milestones, and even something as simple as a reassuring hand on the shoulder before administering anaesthesia goes a long way. These gestures may seem small, but they’re the reason our patients often speak about feeling genuinely cared for, not just treated, in their feedback and reviews.
Q4. Dental anxiety is rampant. What specific protocols have you introduced?
Dr Farhath:
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Pre-visit video calls so nervous patients can meet the doctor digitally first.
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Tell-Show-Do demonstrations with intraoral cameras and CBCT scans.
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A “comfort menu” (weighted blanket, guided-breathing audio, neck pillow, television aids).
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Conscious sedation options when needed.
Result: roughly 90% of our patients now relax through treatments because they trust the process.
Q5. Technology can intimidate patients. How do you leverage it without losing the human touch?
Dr Husain: We invest heavily – CBCT scans, digital smile design, microscopes, digital scanners and an in-house CEREC laboratory but tech is always framed as a transparency tool, not a sales gimmick. Patients watch decay disappear on a 55-inch monitor or preview their future smile in 3-D. That visual clarity builds consent, not pressure.
Q6. Your outreach extends far beyond Lokhandwala. What drives that?
Dr Farhath: It comes down to two things, access and awareness. Our all-women outreach team conducts free dental camps in schools, women’s colleges and old-age homes. We also create myth-busting videos in Hindi, Marathi, and English, so whether it’s Maasi, Dadi, or Gen Z, everyone understands why a six-month check-up matters and how something as simple as the right brushing technique can make a big difference.
Q7. Most of your new patients arrive via word-of-mouth. How do you nurture such loyalty?
Dr. Husain: For us, it’s about treating every visit as an opportunity to build a relationship. We focus on creating a lasting connection with our patients by following up with them regularly, ensuring continuous care. We give appointment and follow up reminders, regular well-being checks and reminders for lifetime treatment maintenance. These thoughtful touchpoints help foster trust and make our patients feel valued. Over time, this approach naturally leads to patient loyalty and they, in turn, refer others to us.
Q8. What has been your proudest community moment so far?
Dr Farhath: At an old-age-home camp, a 79-year-old gentleman told us he hadn’t eaten corn on the cob in 20 years. We wheel-chaired him to the clinic and four implants and 12 teeth later, he sent a video munching sweet corn and laughing like a kid. That’s why we do this.
Q9. Where do you see The Dental Bond in five years?
Both: Not franchising all over India, at least not yet. Our goal is to deepen, not just widen: more specialized micro-dentistry and implant dentistry, a research wing for biomaterials, and a foundation that funds dental care for single parents and senior citizens. Sustainable growth through trust, not scale for scale’s sake.
Q10. What is one lesson other clinics could borrow from your model?
Dr Husain: Merge complementary specialties under one philosophy.
Dr Farhath: And let empathy steer every decision, from hiring to hardware. Do that and the smiles take care of themselves.
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